// Everything you need to know about PrivateRDP servers, billing, and support.
A Private RDP (Remote Desktop Protocol) server is a virtual server you access remotely using Microsoft's RDP protocol. Your resources are allocated only to you — dedicated CPU, RAM and storage — unlike a shared hosting environment.
Private RDP plans have a standard setup time of approximately 30 minutes after payment confirmation. Dedicated RDP servers have a setup time of up to 24 hours as we configure the hardware to your requirements.
We offer Windows Server 2012, 2016, and 2019 on most plans. Dedicated server customers can also request Linux installations. Contact support for custom OS requests.
We accept Bitcoin, Ethereum, PayPal, Perfect Money, WebMoney, Credit Card, Debit Card, UPI, Paytm, and Bank Transfers. Crypto payments are processed automatically.
We offer a 24-hour refund policy if your server has not been used and there are no violations of our Terms of Service. Please open a support ticket within 24 hours of purchase.
Yes, you can upgrade at any time. Contact our support team via ticket, Skype or WhatsApp to initiate an upgrade and we'll sort it out for you.
For Private RDP: Netherlands (Haarlem/Amsterdam), USA (6 locations), France (Paris), Canada (Montreal). For Dedicated Servers: Netherlands, France, Canada, USA (4 locations).
Private RDP plans come with unmetered bandwidth on shared 1Gbps or 10Gbps ports. Dedicated servers have specific bandwidth quotas listed on each plan. Fair use policy applies.
We do not allow illegal activities, spamming, DDoS attacks, or violations of our Terms of Service. Any such activity will result in immediate termination without refund.
We offer 24/7/365 support via support tickets at privaterdp.com/billing/submitticket.php, Skype (live:privaterdp), and WhatsApp (+918527020154). Average first response under 30 minutes for critical issues.